payge.store

Refund Policy

Last updated: June 16, 2026

This Refund Policy applies to Payge as the platform operator of payge.store, including the merchant dashboard, storefront builder, domain setup tools, payment integrations, and related platform services.

This policy does not replace the refund, return, or cancellation policies of individual merchant stores hosted on Payge. Those stores are operated by independent merchants.

1. Scope of This Policy

This policy covers fees paid directly to Payge for platform services, if and when Payge charges such fees. It does not cover purchases made by buyers from merchant storefronts, including product orders, shipping charges, merchant service fees, or other merchant-to-buyer transactions.

2. Platform Fees

Payge may introduce platform fees for merchants in the future, such as subscription fees, premium features, custom domain services, onboarding services, or other paid platform functionality. Any applicable fees and refund conditions will be disclosed before merchants are charged.

  • Refund requests for Payge platform fees must be submitted to Payge support at mishraanmol258@gmail.com.
  • Refund eligibility may depend on the type of fee, date of purchase, usage of the service, and whether work or access has already been provided.
  • Approved refunds will be processed through the original payment method where supported by Razorpay or the applicable payment partner.

3. Non-Refundable Items

Unless required by applicable law or expressly stated otherwise, the following Payge platform services may be non-refundable:

  • Successfully processed platform services where work has been rendered
  • Completed onboarding, setup, configuration, or support services
  • Activated premium features or services already used by the merchant
  • Third-party fees, payment gateway charges, or domain-related charges that are not refundable to Payge

4. Buyer Disputes With Merchant Stores

Buyers who purchase products or services from a merchant storefront hosted on Payge should contact the merchant directly for refunds, cancellations, returns, damaged goods, non-delivery, substitutions, or order-related complaints.

Payge does not process refunds for merchant-to-buyer transactions and does not act as the seller of record for products listed by merchants. Each merchant is responsible for setting and honoring their own customer-facing refund and return policy.

5. Escalating Unresolved Disputes

If a buyer cannot resolve a dispute with a merchant, the buyer may contact Payge support at mishraanmol258@gmail.com with order details, store URL, payment reference, and a summary of the issue. Payge may review the concern and facilitate communication where reasonably possible, but Payge does not guarantee a refund from the merchant.

6. Chargebacks and Razorpay

Payments processed on Payge are handled by Razorpay. Razorpay's chargeback and dispute mechanism acts as a financial safety net where a buyer raises a valid payment dispute through their bank, card network, UPI provider, or Razorpay-supported dispute channel.

Chargebacks and payment disputes are governed by Razorpay, the buyer's payment provider, card network rules, and applicable law. Merchants are responsible for responding to dispute evidence requests and bearing chargeback outcomes for their own transactions.

7. Contact

For Payge platform fee questions or unresolved platform-related refund concerns, contact us: